Trial A Saddle

• The 5-day saddle trial begins on the day the saddle is received by you and includes weekends and public holidays.
• We recommend getting a qualified saddle fitter to check the fit and suitability of the saddle during your 5-day trial and to ensure the saddle is fit for purpose. We also offer in person and distance Saddle Fitting and Checks and can bring a variety of saddles to try.
• If the saddle is not suitable, you must notify us by day 5 of the trial by using the refund button in MY ACCOUNT > ORDERS
• When you receive notification that your return has been approved, return your saddle(s) to us at the following address:

Wendy Eames
69 Belfry
Warmley
Bristol
BS30 8GG

• Once the saddle has been received back, the saddle is inspected and your refund will be processed within 3 working days. Please allow a further 3-5 days for the refund to show on your card/account.
• We charge a postage charge to get the saddle to you. This is non-refundable. Additional charges for postage upgrades such as Saturday delivery are also non-refundable.  
• There is a small fee for trialing a saddle which contributes towards admin, packaging, handling, transaction fees and recleaning costs associated with the trial. This will be deducted from the refund due to you.
• You are liable for the saddle whilst on trial. Please handle the saddle with care. Note any damage caused to the saddle could result in a deduction from your refund due, if returned.
• If we do not hear from you by the 6th day after you have received the saddle, we shall assume that you are happy with your purchase, and therefore the sale is final. We will then refund the fee for trialing the saddle.