Thanks for your purchase with us. In the event that you are not completely satisfied with your order, you have 14 days to return the goods.

If your order was for a personalised item – eg, made to order saddle or bridle then it is not refundable unless damaged.

Please submit your refund request from your Account > Orders page, using the refund button next to your order

The address for refunds is as follows:

Wendy Eames
69 Belfry
Warmley
Bristol BS30 8GG

Any item returned to us for a full refund must be delivered unused or unworn and in the same condition as you received it, with the tags still on the product.

Alternatively, if you would like to make use of in-store credit, please make a note of this on your returns form.

In the event an item is received broken or damaged, then you will be given a full refund or we’re happy to exchange the item, depending which you prefer.

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to ensure your package is returned to us.

Contact Us

If you need to talk to someone about your return or refund, we’re here to help.

Feel free to email us or send us a WhatsApp on +44 7720286331

This policy is offered in addition to your legal rights